Education Credential Specialist at ApplyBoard

The Opportunity:

• Having accurate admission requirements is one of the most critical factors for successful student enrollment. As the requirements can be dynamically changing and affected by various factors, we have a need to designate a resource to ensure the accuracy of the Admission Requirements at all times.
• What you’ll be doing every day:
• Research the partner school program admission requirements info to build up the requirements database;
• Monitor and analyze the application results on a daily basis in order to keep the information database accurate and most up to date;
• Respond to requirements related inquiries from other teams/departments in a timely manner;
• Advise other teams/departments in the student’s eligibility checking, international credential and transcripts reading to support the customer’s application journey;
• Investigate the feedback received from different stakeholders for continuous improvements on accuracy, efficiency and productivity;
• Research different education systems/curriculum to build up and maintain the knowledge database to keep the information accurate and most up to date;
• Build up and maintain the relationship with partner schools via different communication channels including virtual and/or in-office meetings, email conversations, training sessions, etc;

What you bring to the table:

• Knowledge of different country education systems other than Canada and US;
• 1-2 years of related practical experience in international students application process and/or education credential evaluation;
• Excellent adaptability to work under pressure in a fast-paced and in-demanding environment, deliver work with high quality and meet tight deadlines;
• Strong skills in multitasking, task prioritization, and attention to detail;
• Highly developed interpersonal and communication skills and ability to respond and problem solve with tact, diplomacy, discretion and professionalism;
• Ability to work both independently and with a team in either remote or in-office environment;
• Experience using Google, Jira ticketing system, etc;
• Minimum Associates Degree (Bachelor Degree preferred);
• Reading and speaking proficiency in a language other than English is an asset.