E-Transaction Monitoring Analyst at First Bank

Job Identification: 321
Location: Head Office, Lagos

Job Description

• Communications skills (written and oral) and understanding of outbound /transferred call scripts including e-mail script.
• Evaluate and report alerts generated on the Intellinx investigation center.
• Ensure that alerts generated receive prompt response and proper placement.
• Resolve alerts generated on Intellinx investigation center and ensure proper reassignment where necessary or the closure of such alerts.
• Ensure all alerts generated within the shift window are resolve
• Ensure that all alerts/incidents generated are properly reviewed and close properly.
• Review close incidents
• Review the white/black list of users.
• Ensure alerts case management are properly documented.
• Answers inquiries by clarifying desired information, researching, locating, and providing information
• Resolves customer’s challenges by clarifying issues, researching and exploring answers and alternative solutions; escalating unresolved problems.

Job Requirements
Education:

• Minimum Education: First Degree in any field.

Experience:

• Minimum experience: 3 years relevant experience.