E-Commerce Manager at Sweet Sensation

Job Description

• A reputable Quick Service Restaurant (QSR) with multiple outlets across Lagos is seeking experienced and passionate Restaurant Managers to join our growing team.
• The ideal candidates must be customer-focused, operationally sound, and capable of leading high-performing teams.

Key Responsibilities

• Manage end-to-end operations for all e-commerce and delivery platforms
• Monitor daily/weekly sales, order volume, and delivery performance
• Resolve platform complaints and ensure efficient order fulfillment
• Track key metrics (AOV, conversion rate, cancellations, delivery completion)
• Work with platform partners to resolve issues and negotiate promotions
• Conduct outlet visits to assess e-commerce processes and compliance
• Lead and supervise e-commerce staff, schedules, and training
• Provide regular performance reports and insights to management
• Improve customer experience and address recurring issues
• Oversee last-mile logistics and rider performance

Requirements

• Bachelor’s degree in Marketing, Business, or related field
• Strong experience managing e-commerce or digital operations
• Excellent analytical, reporting, and problem-solving skills
• Ability to lead teams and manage multiple platforms
• Strong communication and cross-functional coordination