Dynamics ERP Team Manager at Tek Experts

Descriptions

• We're growing rapidly. Would you like to join us?
• Are you looking to expand your career in IT leadership in a rapidly growing company?
• Do you want to be responsible for delivering extraordinary customer support?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• We are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests.

About the Role

• As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates.
• You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team.
• Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.

What You’ll be Doing

• Manage team to deliver exceptional customer service across technical lines
• Training and coaching team members to support their personal development
• Act as a primary escalation point for operational issues in the team
• Supports the team to ensure Tek Experts meets the goals and expectations of our customers
• Participates in reviewing processes and workflow to diagnose areas for improvement
• Proactively proposes improvement plans where gaps are noticed

What You'll Need

• Demonstrable experience leading a support team of at least 20 team members
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Critical thinker and ability to make decisions
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others