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  • Posted: Sep 1, 2022
    Deadline: Sep 10, 2022
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  • Infinion Technologies - We are a technology and business solutions Company established with the objective of providing world class solutions to Enterprise Businesses. At INFINION we constantly research into new technologies and design productivity boosting solutions, aimed at delivering business value, and making infrastructure and applications available to ...
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    Dynamics 365 CRM Consultant [Graduate Trainee]

    Job Description

    We are looking for a Graduate Trainee Dynamics 365 CRM Consultant who will be responsible for supporting the implementing, customizing, and providing of support for Dynamics 365 modules. This person will support the day-to-day functional application support for clients.

    Day-to-Day Responsibilities

    • Assist with Consulting – covering all aspects, including presales and sales, product demonstrations and implementation of primarily Dynamics 365 CRM applications.

    • Work with sales and presales teams to prepare proposals, participate in client presentations, and support business development and the sale of professional services when necessary

    • Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents

    • Work with team to liaise with prospects / clients to understand business requirements

    • Assist in requirements gathering sessions, design specification documents and work with the lead to perform tasks such as configuration, testing, data manipulation and documentation.

    • Creates the functional and technical specifications documentation for the project

    • Research specifications for customizations, data migration, and system integrations

    • Assist with the configuration and customization of the CRM system based on design specifications

    • Research and assist with the development of test plans and scripts

    • Research and assist with system and end-to-end testing of the application

    • Work with the lead on design review sessions with the customer to demonstrate completed work and gather adjustments and changes

    • Research on complex Dynamics CRM business cases, propose, and assist with the implementation of comprehensive solutions based on CRM, 3rd parties and customizations

    • Assist with the Installation, setup, and configuration of dynamics 365 CRM solutions.

    • Research data migration from external systems into dynamics 365 CRM

    • Work with the lead to demonstrate expertise in Industry areas of focus, contribute to development of Industry solutions

    • Research and assist in the migration from a legacy system to a newer version

    • Research configurations within Dynamics 365 CE and/or Power Platform OOTB-functionality to implement business logic and automate business processes.

    • Assist in the delivery of product training in a classroom or on-site setting.

    • Support UAT with business users, capturing and reporting defects to the project to enable review, required remediation and re-test.

    • Maintain professional quality service. Earn respect of our clients through demonstration of adaptability, commitment, resourcefulness, and proactive communications.

    • Maintain best practices in throughout Dynamics 365 projects

    • Keep abreast of new technologies and be aware of industry standards, best practices, and trends

    Desired Qualities

    • Have a minimum of Bachelor’s degree in Computer Science/ Engineering or a related field

    • Must be below 25 years old as at the time of this application

    • Display excellent communication skills, verbal and written

    • Knowledge implementing Microsoft Dynamics CRM, and/or other CRM applications.

    • Knowledge of current business processes, issues, and technology related to the operation of a sales, marketing, and service departments within an organization

    • Excellent verbal and written communication

    • Strong Problem-Solving and Analytics Skills

    • Knowledge with process analysis, design, and implementation

    • Knowledge of technical/solution design document creation

    Method of Application

    Interested and qualified candidates should forward their CV to: careers@infinion.co using the position as subject of email.

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