Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.
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Resolution of Customer problems and ensuring that passengers’ needs are met adequately.
Provide Duty manager with daily, weekly, and monthly reports by required timeframes.
Ensure all passengers are handled in a professional manner.
Makes timely decisions on ticketing/check-in issues that may impinge on OTP of all flights.
Ensure check-in agents are adequately briefed on new changes in ticketing.
Assisting Customer Service Agents/Leads in their interactions with passengers and intervening to provide support where necessary.
Always seek to secure Customer Loyalty by providing exceptional service.
Supervising flight arrivals and departures and all the activities of customer service agents/leads and ensuring decisions are made Authorising excess luggage charges, ticket change fees etc.
Responding to communication and requests and following up on lost and found and service recovery issues.
Qualifications
A good University / Polytechnic qualification or relevant certification would be an added advantage.
Minimum of 3 years of relevant experience including at least 2 years airport experience.
Good spoken and written English (Report writing skill).
Proficient in the use of GoNow and Sky Speed software
Knowledge of Passenger Handling and gate processes
Understanding of Baggage Handling and Dangerous goods
Good knowledge of Passenger Services gate procedures and relevant Airport Alerts, updates and company procedures.
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