DT Cluster Performance Officer at Ikeja Electricity Distribution Company

Role Purpose

• To manage and optimize distribution transformers (DTs). Responsibilities include meter validation, energy accounting, customer engagement, revenue protection, and ensuring compliance with regulatory and safety standards.

Role Accountabilities

• Carry out disconnection and reconnection of electricity connections.
• Validate and evaluate all metering assets and customers connected to the assigned DT.
• Oversee meter validation and assessment to ensure meter health, accuracy, and tamper prevention.
• Account for energy delivered to transformers.
• Monitor and analyze key performance metrics to proactively identify and address issues.
• Prepare and submit regular reports on DT performance, collection rates, and validation activities.
• Conduct electricity connection assessments to ensure compliance with safety and regulatory standards.
• Manage and optimize customer DT connections to balance loads and minimize technical losses.
• Engage customers on proper meter usage, energy efficiency, and compliance requirements.
• Detect and report cases of energy theft, illegal connections, and tampering, ensuring prompt corrective action.
• Collaborate with internal teams (billing, customer service, and technical support) to resolve customer issues and improve service delivery.
• Supervise field technicians or contractors working within assigned DT clusters to ensure adherence to company standards.
• Recommend operational improvements to reduce losses and enhance transformer performance.
• Ensure all DT activities comply with regulatory guidelines and company policies.
• Enforce and maintain safety standards during all field operations to protect staff, customers, and equipment.

Minimum Requirements

• Minimum of OND in Electrical Engineering, Mechanical Engineering, or a related field.
• Proven track record of achieving and exceeding targets in a fast-paced environment.
• Experience in meter management, customer validation, and energy loss reduction.
• Sound understanding of Nigeria’s electricity distribution landscape, technical capacity to manage metering equipment, and the ability to adapt to innovation.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Ability to adapt to changes in markets and technology.
• Data interpretation and decision-making skills.
• Strong capacity to identify activities and actions that could lead to revenue losses.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools (e.g., Microsoft Excel).
• Familiarity with mobile applications for data capture and field operations.
• Good knowledge of the Nigerian electricity market, including MYTO and other regulatory frameworks.
• Ability to work independently and collaboratively.
• Demonstrated integrity and accountability.
• Ability to work safely at heights during meter validation and inspections.
• Physical fitness to perform fieldwork at elevated positions in line with safety standards.
• Customer centricity
• Risk management
• People Leadership
• Entrepreneurship
• Organizational learning
• Change management