Distribution Team Leader at International Breweries

The Key Purpose of this role is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities. Ensure DPO Delivery Pillar and Good Operating Practices are adhered to.

Key Roles and Responsibilities:

• Implement DPO routines
• Operational work diagnosis (OWD) done to check compliance to all SOP's and standards
• Dedicated work area 5's inspection / audit, visual boards updated with 5's scores and gaps
• OWD's done for Quality, truck departure, truck arrival and truck delivery process at POC
• Track Service Level (deviations) reasons & action plans developed and implemented
• Driver feedback analysis done, and feedback given to drivers
• Relevant customer service training conducted for delivery team
• Delivery KPIs tracked, analysed and action plans created and implemented
• Transport labour productivity - GOPS completed, and action plans developed
• Delivery process standardized and SOP's implemented
• Plan vs actual km analysed, action plans developed and implemented
• Maintain open communication channels with CIC and Centralized Planning
• Track and adhere to SLA with stakeholders to leverage appropriate relationships

Own and Drive Implementation of DPO

• Engage with the Plant regarding their DPO dream by driving DPO on the shop floor.
• Representation during milestone audits will be necessary to support the Plant’s DPO dream

Key Attributes and Competencies Required:

• Knowledge of customer service principles
• Strives for customer service excellence
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Excellent coaching capability
• Strives for continuous improvement

Minimum Requirements:

• Min. of B.Sc./ B.Tech /HND in Logistics or related field.
• 2 years’ experience in Logistics and Supply Chain Management