Dispatch Supervisor at Kyosk Digital Services

Job Purpose

• We are looking for a talented person to join our team as a Dispatch Supervisor. The Successful candidate will take full charge of the dispatch team in the business unit overseeing the end to end achievement of the team's KPIs. He or she will be accountable for goods dispatch, driver engagement and management; fuel management; route mapping and planning as well as the team's performance. 

Duties and Responsibilities:

• Ensure 100% dispatch of orders/ items
• Adherence to delivery windows set in operations
• 100% deposit of cash after every order delivered
• Enforce use of mobile money as mode of payment on each order delivered
• 100% reconciliation after every delivery run
• Full management of fuel
• Share performance for the day for drivers and with drivers
• Send daily reports to operations team
• Ensure timely delivery of orders
• Monitor and manage drivers

Job Requirements:

• Bachelor’s Degree or Diploma in procurement or related field;
• A minimum of 4 years experience in Dispatch or Logistics with at least 1 year experience at a Supervisory role.
• Hands on experience handling goods dispatch in a warehousing or production environment;
• Experience in an FMCG or Retail background is preferred;
• Demonstrated experience handling route planning and mapping to yield maximum returns;
• Good appreciation of MS office;
• Experience preparing key operational reports;
• Proficient in MS office with good appreciation of Excel;
• Must have excellent communication skills;
• Organization, punctuality and good interpersonal skills;
• Attention to detail;
• Proven ability to handle challenging workload.