Dispatch Rider at Classic Organics

Job Summary

• The Dispatch Rider would be responsible for ensuring that the assigned motorcycle is used for authorized assignments and is in good working condition always.
• A Dispatch rider delivers items to customers by verifying orders; inventorying stock; arranging transportation.
• The dispatch rider will be responsible for picking up items and delivering them safely to customers on time.

Essential Responsibilities (Others may be Assigned)

• Ride the company’s motorcycle to accomplish official duties.
• Must observe all HSE driving related policies to ensure the consistent safety of documents and motorcycles.
• Report on all matters relating to assigned motorcycle to the supervisor.
• Responsible for updating the Drivers Logbook on a daily basis with the required information.
• Must ensure that assigned motorcycle documents/ particulars are updated and valid.
• Must ensure that the motorcycle is cleaned routinely or when the need arises.
• Responsible for carrying out the daily inspection on the general condition of the assigned motorcycle and must properly lock the motorcycle when there is a need to leave them unattended.
• Record information, such as items received and delivered
• Plan and follow the most efficient routes for making deliveries
• Ensure delivery targets are met
• Ensure correct products are dispatched promptly using the motorcycle
• Ensure daily reconciliation of previous stock issued with supervisor
• Maintain daily and accurate collection, remittance and reconciliation of cash from retail outlets to the supervisor
• Ensure proper and efficient use of company tools
• Responsible for contacting customers to verify the delivery addresses.
• Responsible for picking up items and delivering them safely to customers on time.
• Any other duty that may be assigned from time to time.

Knowledge and Skill Requirements

• A minimum of Secondary School Leaving Certificate
• 2 years relevant work experience.
• Proven experience as a dispatch rider or relevant position.
• Familiarity with relevant routes.
• Must enjoy motorcycling and be a skilled rider.

Competencies:

• Strong communication, both written and verbal
• Great active listening skills
• Ability to communicate, read and write.
• Organizational and multitasking abilities
• Ability to work under pressure
• Have good numeracy skills for delivery and expenses records.
• Polite and able to get along with people.
• Focus on customer service.
• Ability to communicate with others in a professional manner.
• Proficient in basic computer applications with the ability to learn new software.

Person Specification:

• Reliable and punctual
• Problem solver
• Focused and patient
• Attentive to details
• Ability to manage pressure
• Time Manager.