Director, People at NewGlobe

About The Role

• We are looking for an operationally focused, relentlessly driven star to lead our People Group across the programme. This is a high-impact role for someone who loves challenges. You will be laser-focused on motivating and retaining our best staff and will work to ensure that our service delivery positively impacts all staff.
• The ideal candidate comes from a strong commercial background. You may have retail, operations, or consulting experiences, with a strong track record managing organisations and people in very fast-paced environments. You are energetic, tireless, and relentless, and you are comfortable dealing with people of all backgrounds.

What You Will Do

• Ensure top-notch global People service delivery. This means ensuring that all processes that touch employee needs are running smoothly. This includes all aspects of the employee life cycle, including contracting, employee onboarding, payroll, benefits management, office administration, administration of off-site spaces, employee engagement, staff retention and career progression.
• Execute a data-driven approach across all People activities. It is your responsibility to ensure you and your team are leveraging all available data to drive decision-making.
• You will collaborate with other Groups and Departments on programming, including but not limited to Schools, Talent Acquisition, Technology, and Finance.
• Align company processes and policies with best practices and employment/labour regulations in all countries of operation.
• Execute performance and talent management initiatives and resource planning.
• Lead all investigations, meetings, and reviews related to any disciplinary issues of gross misconduct or gross negligence, as well as any appeals or grievances.
• Lead on design and execution of child protection and safeguarding mechanisms.
• Supervise the Manager, Administration and Manager, People Operations and other People staff as needed to ensure delivery of all People Group programming.

What You Should Have

• Bachelor’s degree in business or other related field with top academic marks; MBA/grad degree a plus.
• At least eight years experience, including within leadership roles and for rapidly scaling companies - across operational and project managerial capacities.
• Strong analytical thinker, ideally with previous experience in board commercial and operational areas.
• Self-starter; highly driven individual who will take ownership from the get-go and proactively look for improvement.
• Strong leadership skills and demonstrated ability to work with a very diverse workforce.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.