Director of Learning, Knowledge Management and Strategic Communications at Panagora Group

Job Opening ID: 354
Location: Abuja, FCT
Project / Activity: Global Health Supply Chain (GHSC)-Procurement and Supply Management (PSM)

Purpose

• The Director, Learning, Knowledge Management and Strategic Communication (LKMSC) will oversee and champion the development of systemic learning, data collection, knowledge sharing, collaborative, and outcome-driven performance culture so pertinent information and experiences are shared internally, and with clients, partners, and stakeholders.
• S/he works closely with the Director, Monitoring and Evaluation (M&E) and the M&E team to improve data utility to inform planning, and organization-wide learning, and to design, harness, synthesize and communicate key performance and outcome level results and lessons to different partners and stakeholders.
• She/he works with the Country Director, Deputy Country Director Technical, Deputy Country Director Program Operations, Deputy Country Director Operations and Compliance, departments and field offices to lead the identification, analysis, packaging, stewardship, and dissemination of knowledge that GHSC-PSM employs to improve program, technical and operational effectiveness and efficiency.

Principal Duties and Responsibilities

• Oversee and provide strategic direction of project learning, knowledge management, research, and strategic communication inputs
• Lead strategic coordination, review and analysis of key program deliverables including quarterly and annual reports for submission to USAID; ensuring timeliness, completeness and content quality. Ensure that the project effectively and consistently reports on progress towards project outcomes.
• Facilitate the processes and development of a range of products that will ensure GHSC-PSM brings program best practices and learnings to the attention of policymakers, program design teams and implementers at the state, regional, national, and global levels
• Proactively plan and work with all units to implement holistic documentation (including evidence gathering) of the current phase of the program; Lead the development of the end-of-program report and dissemination;
• Support the cross-fertilization and cross-learning of knowledge, and information among national, regional and state teams;
• Actively contribute to developing GHSC-PSM overall learning and adaptive management systems, facilitating reflection sessions to explore and refine the project theory of change
• Build the capacity of national, regional and state teams to assess and address gaps in learning, knowledge management and strategic communication practices, needs and potentials
• Work closely with the Deputy Country Director Program Operations to support the States through the Logistics Management Coordinating Units (LMCUs)
• Employ adaptive management techniques in response to project monitoring data to ensure responsive implementation
• Lead the LKM&SC team in establishing, managing, and updating the GHSC-PSM information and knowledge clearinghouse, and build the capacity national, regional and state teams on its effective use.
• Work with the M&E Director, M&E team, and across GHSC-PSM to identify, harness and use tools, reports, dashboards, datasets, and databases; and use findings in managing and communicating priorities to executive management for decisions on planning and resource allocation
• Develop, update, and track implementation of the LKM&SC strategy, performance monitoring dashboard, and annual framework;
• Identify the best KM practices and leverage existing technology and skill set to create new systems and project intelligence forums
• Work with the Digital Transformation Director and team, to provide feedback to workflow schematics, including technical cross-platform schematics; knowledge sharing platforms (including SharePoint) and identify bottlenecks in technology adoption and provide evidence of resolving these problems.

Requirements

• Master's degree with 12 years of experience working in International Development, Public Administration, information systems, and/or knowledge management/strategy.
• Supervisory experience is strongly preferred. Knowledgeable in SharePoint.
• Successful organizational institutionalization of information management solutions across multiple office locations.
• Prior success in supporting multiple departments in maximizing utility of existing systems and information.
• Minimum 10 years of professional experience in leading LKM&SC initiatives for development and especially health programs
• Experience designing and implementing knowledge management promotion techniques, such as relationship management, goals & measurements, knowledge-sharing rewards, training, user surveys, communications
• Demonstrated international experience in rigorous quantitative research and analytical methods and experience in qualitative research, with a strong understanding of M&E issues
• Proven experience in research/study design and implementation, including design and data analysis of quantitative and qualitative studies and rapid appraisals
• Excellent report writing, analytical, and communication skills across a variety of media
• Excellent media engagement experience and robust media social network
• Experience facilitating strategic meetings including reflection meetings and tracking deliverables
• Proven track record in knowledge management and the dissemination of research findings
• Experience developing knowledge asset acquisition and classification process and tools, such as enterprise taxonomy models, knowledge mapping, after-action reviews, lessons learned, and innovation & idea-generation
• Strong written and verbal communication skills and with others and developing research-informed strategies, metrics and systems for performance measurement and monitoring
• Demonstrated leadership, versatility, and integrity.

Reporting Line:

• The Director LKM&SC will report directly to the Country Director.

Supervisory Role:

• The Director LKM&SC will supervise the Learning and Knowledge Visualization Specialist, Manager, Learning & Strategic Communication, Manager, Learning and Knowledge Management, Manager Learning and Knowledge Analytics, and Manager Knowledge Archival, Retrieval and Technical Reporting.

Working Condition

• This is a long-term position for the life of the contract based in Abuja, Nigeria.