Director, Corporate Retention at Reliance HMO

Description

This role is accountable for onboarding, measurable value optimization, retention, and growth of all our corporate clients. This role will report to the SVP of Customer Success.

Your Responsibilities will include:

• Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria
• Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of corporate client
• Ensuring compliance with standard processes for onboarding, engagement, and renewals.
• Working closely with the Nigerian Country Manager accountable for sales to ensure a seamless onboarding experience
• Working cross-functionally to implement a plan
• Managing the onboarding and contract renewal process for all corporate clients
• Ensuring HR Administrator and Enrollee engagement to optimize measurable value
• Launching an upsell/cross-sell plan to improve the healthcare experience
• Creating and delivering data analytics-driven reporting and communicating to multiple stakeholders

Requirements

Skills Required:

• 8 - 10 years of corporate retention or customer success experience
• Healthcare or Insurance experience is highly desirable
• Experience implementing scalable solutions that drive customer satisfaction
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a self-starter and demonstrate a high level of resilience
• You are a strong mentor and coach who can build high-performing teams