Direct Sales Agent at Payment Access System Limited (PaySys)

Job Summary

• The Direct Sales Agent (DSA) is responsible for selling the company’s digital financial services and products directly to customers, merchants, and agents within an assigned territory.
• The role focuses on onboarding new customers, promoting fintech products (wallets, POS services, mobile banking, loans, bill payments, etc.), and driving transaction growth through field engagements.

Key Responsibilities

• Identify and engage prospective customers for digital banking, wallets, POS services, and other fintech products.
• Conduct customer onboarding, ensuring accurate KYC requirements and documentation.
• Promote account openings, wallet activations, and product registrations.
• Achieve daily, weekly, and monthly sales targets for customer acquisition and product uptake.
• Conduct market activations, field promotions, and door-to-door campaigns.
• Upsell and cross-sell other fintech products such as loans, savings, insurance, bill payments, and transfers.
• Identify and onboard merchants for payment acceptance, POS usage, and other digital payment services.
• Provide basic training to merchants on device usage, app navigation, and transaction handling.
• Support agents or merchants in resolving simple operational challenges.
• Maintain strong relationships with customers and merchants in assigned areas.
• Provide frontline support and escalate complex issues to supervisors.
• Conduct periodic follow-ups to encourage customer retention and transaction activity.
• Maintain accurate daily sales records and submit timely reports.
• Ensure compliance with KYC, AML, and all regulatory requirements.
• Report field insights, customer feedback, and competitor activities.

Qualifications & Requirements

• HND / B.Sc. Degree in Business, Finance, Economics, Accounting, Marketing or related field.
• 1-3 years experience in field sales, banking, fintech, telecoms is preferred.
• Basic understanding of digital payments, POS operations, or mobile banking.
• Good communication and interpersonal skills.
• Ability to work independently, meet targets, and manage field challenges.
• Smart phone proficiency and basic digital literacy.