Direct Channel Sales Manager at Smile Communications

Job Description:

• Oversee the operations and distribution activities efficiently to all the Direct Channels team across Regions
• Provide leadership, direction, and development to all aspects of the Sales and distribution channels
• Eyeball registration processes and ensure all direct channel agents are guided by the new Smile/NCC SIM activation guidelines and customer on boarding process
• Coordinate activities of planning, recruitment, training, partner visits, and sales support for all the Direct Channels Sales agent
• Implement sales channel strategies, accurately and proactively manage sales forecasts
• Drive and deliver the sales target set for the channel (new customers, revenues, retention, BTS turnover)
• Ensure adequate spread and visibility of the retail brand across regions
• Share competition offerings, structures, and frameworks (commissions, performance bonuses, incentives, and branding) with your line manager and business as required
• Monitor and analyze channel sales volumes and collections
• Monitor and manage sales activity across the Direct channel to ensure it meets Smile standards and parameters
• Identify viable locations for sales promotions and campaigns, distribution of collateral materials, and how it is applied across the channels
• Ensure superior customer service in line with Smile’s brand promise throughout the Direct Channels
• Ensure goals, products, and plans are effectively communicated, understood, and applied by all the sales agents and partners
• Provide any other ad hoc duties assigned to you from time to time by the Head of Sales or any other person appointed by the Company for this purpose

Requirements:

• Minimum BSc / HND degree
• 5 years of relevant experience relevant position is mandatory
• Proficiency with computers and Microsoft Office tools (MS Word, MS Excel, MS PowerPoint)
• Good listening and communication skills
• Excellent analytical and problem-solving skills with a process focus
• Must have good customer service relations and management skills
• Staff character must align with the Smile values