Digital Marketer at Dame Chops and Events

Responsibilities

• Develop digital and print educational material (e.g. videos and manuals).
• Organize classroom-style seminars about product features and sales techniques.
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
• Identify individual and team skills gaps.
• Schedule regular training sessions (e.g. monthly or quarterly).
• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.
• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
• Coordinate mentorship programs for new customer service representatives.
• Assess the impact of each educational course on staff performance and client satisfaction.
• Maintain updated records of training curricula and material.

Requirements and skills

• Work experience as a Customer Service Trainer or similar role.
• Experience in sales or customer service positions is a plus.
• Knowledge of Learning Management Software (LMS).
• Familiarity with interactive learning activities.
• Excellent communication and presentation skills.
• HND / Degree in Education, Human Resources or relevant field.
• Additional certification in training is a plus.