Digital Health Technical Assistant at Malaria Consortium

Job Scope

• The assignment will provide technical support for digital health implementation across 14 Malaria Consortium–supported states in Nigeria - Bauchi, FCT, Kebbi, Kogi, Nasarawa, Oyo, Plateau, Sokoto, Kaduna, Jigawa, Ondo, Gomber, Adamawa, Borno.
• Technical Assistants will support key campaigns such as SMC, SARMAAN II, ITN, and integrated SMC-VAS/AZM interventions, offering hands-on and remote support during planning, rollout, monitoring, and post-campaign phases.
• The assignment will run from July to November 2025, with deployment aligned to campaign timelines and flexibility to accommodate surge activities and overlapping campaigns.

Specific tasks
Training:

• Support in the development of innovative training resources and job aids to facilitate effective capacity building and user adoption for all levels of application users.
• Utilize approved capacity-building approaches and resources to equip state and other ad-hoc personnel with the required knowledge and skill in technology for campaign implementation.
• Train state staff and other campaign personnel on how to utilize available technology tools and communication platforms to improve efficiency and quality of work.
• Organize and deploy refresher training and orientations to field staff during implementation.
• Carry out pre and post evaluation tests to determine the effectiveness of deployed training and measure the readiness of field staff for work using technology tools before the commencement of planned activities.

Technical Support:

• Provide virtual and physical support for the use of personal android devices for training, beneficiary registration, and Mass administration activities to all field staff.
• Manage, resolve, and close all field support requests on the use of the applications and dashboards during implementation through the complaint module via the command center.
• Provide daily coverage and other key programme indicator data from the dashboard and interpret to field staff for target monitoring and informed decision-making using provided templates, leveraging approved communication and collaboration tools.
• Generate, export, and prepare required data from the dashboard for various use and consumption by the implementation team when required.
• Provide required technical guidance to monitors using GIS data to locate ‘yet to be covered settlements’, suspected suspicious activities, and resolve location-specific issues.
• Ensure all personnel profile accounts are created and validate the updates performed on incomplete/wrong accounts on the application.

Technical Documentation:
The role will support in the development of the following technical documentation:

• Product Requirements Document (PRD)
• User Stories / Use Case Scenarios
• System Design & Architecture Documentation
• Configuration Documentation
• Change Log / Version History
• Test Plans & Test Cases
• Risk Assessment & Mitigation Plans
• Deployment Plan
• Installation & Configuration Guide
• User Manuals / Job Aids
• Training Materials
• Standard Operating Procedures (SOPs)
• Data Management Guide
• Support & Troubleshooting Guide
• Feedback Collection Tools
• Product Release/ Handover Document
• The schedule is designed to align with programme timelines across all implementing states, with some flexibility to account for data ingestion delays.

Consultants will provide technical support across key campaign phases as outlined below:
Deliverables:

• Provide technical support during all levels of training, including those conducted at Health Facility (HF) and Community Drug Distributor (CDD) levels, and ensure effective knowledge transfer to all levels of application users.
• Assist in the configuration and provisioning of BYOD devices prior to the commencement of drug administration, ensuring readiness and server synchronization.
• Contribute to all phases of the product development lifecycle, delivering relevant outputs and reports for each phase.
• Develop and maintain system and technical documentation in alignment with project requirements.
• Prepare and update operational and end-user support documentation to guide effective system use.
• Provide adequate and timely technical support to all application users based on the assigned states and projects to support.
• Support the generation of monitoring and reporting outputs to track implementation progress and system performance.
• Submit detailed consultancy report in line with project accountability processes

Qualifications and Experience

• Bachelor’s or Higher National Diploma (HND) in Computer Science, Information Technology, or a related field with a minimum of 5 years post qualification experience.
• Proven experience applying software development fundamentals, including knowledge of the Software Development Life Cycle (SDLC), version control (e.g., Git), and agile methodologies.
• 3 years or more hands-on experience in programming languages such as JavaScript, Python, PHP, or Java, with the ability to develop and support digital health platforms.
• Familiarity with any mobile frameworks (e.g., React, React Native, Laravel, Node.js) and integration with APIs.
• Strong working knowledge of relational and non-relational databases such as MySQL and PostgreSQL, including database design, querying, and optimization.
• Proven experience and/or certification in troubleshooting ICT issues, including software configuration, device setup, and peripheral support.
• Demonstrated skills or certification in Geographic Information Systems (GIS) software and other relevant IT tools for health program implementation.
• Experience deploying, managing, and supporting digital health technologies during programmatic interventions.
• Proficient in handling large datasets and using tools such as Comcare, Red Rose, Kobo Collect, SurveyCTO, or other EDC visualization platforms.
• High proficiency in Microsoft Office Suite (especially Excel) and experience using data analysis/statistical tools.
• Must own a functional Android smartphone and a laptop suitable for development, configuration, and fieldwork.

Core Competencies:

• Strong database design, querying, and optimization skills using SQL and NoSQL technologies.
• Experience managing data flows between systems and ensuring data consistency, availability, and backup.
• Strong programming and debugging abilities, with experience in writing efficient, maintainable code.
• Proficient in using version control systems like Git and collaborating in team environments via GitHub or GitLab.
• Excellent facilitation, monitoring, and user support skills, including delivery training for system users at various levels.
• Ability to contribute across all phases of the product lifecycle, from design through deployment and maintenance.
• High attention to detail, with a proactive approach to identifying and resolving technical and process gaps.
• Understanding of data protection, system security, privacy protocols, and ethical software development practices.
• Ability to meet deadlines and deliver quality results under pressure in fast-paced environments.
• Excellent written and verbal communication skills, including the ability to clearly document technical processes.