Digital Channel Support Intern at Baobabplus

Job Description

• Act as the first point of contact to customers across multiple interaction channels; calls, email and chat.
• Ensure that all customer interactions, feedback, and complaints are appropriately logged for tracking.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Manage social media platforms either answering inquiries or routing them to the appropriate internal team.
• To carry out effective follow-up and call scheduling on all agreements.
• To carry out other tasks as assigned by the Team Leader.

Profile

• Possess a BSc / HND Degree in relevant fields.
• Ability to listen, adapt, persuade, and transform
• Ability to make new and useful ideas work;
• Ability to produce deliverables conforming to the required standard;
• Ability to support a team and team building skills;