Diesel Generator Service Manager at Terawork

About the Role

• We are looking for an experienced Diesel Generator Service Manager to oversee the servicing, maintenance, repair, and overhaul of generators for our existing customers.
• The ideal candidate will have strong hands-on experience with heavy-duty diesel generators (1,000–4,000 KVA), particularly CAT and similar brands, and must be able to independently manage technical jobs, service teams, warranty issues, and customer site requirements.

Key Responsibilities

• Manage servicing and maintenance of customers’ diesel generators.
• Conduct load audits, site inspections, and technical assessments.
• Prepare estimates for generator installations, repairs, and related services.
• Independently handle generator repair and overhaul projects.
• Lead and supervise service technicians and technical teams.
• Manage branch-level service warranty issues and resolve them promptly.
• Conduct Pre-Delivery Inspection (PDI) of generators before they are dispatched to customers.
• Ensure accurate and timely closure of job cards in line with company policy.
• Build strong relationships with customers and provide technical support where required.
• Drive service-related revenue for the branch.
• Travel to customer sites and attend client meetings as required.

What Success Looks Like in Your First 90 Days

• Ensure real-time job card closure within 7 days, in line with company policy, or provide clear justification where an extension is required.
• Improve service turnaround time and customer satisfaction.
• Effectively manage warranty and service-related issues.
• Drive the branch's expected service revenue and contribute to business growth.
• Establish strong operational control over service and technical activities.

Requirements

• HND/B.Sc in Electrical/Electronics Engineering or a related field.
• 3–5 years’ experience in a similar service/technical management role.
• Strong hands-on experience with heavy-duty diesel generators (1,000–4,000 KVA), including CAT and similar brands.
• Proven experience leading a team responsible for diesel generator repairs and overhauls.
• Ability to repair, service, troubleshoot, and overhaul engines across different capacities.
• Must be able to drive both manual and automatic transmission vehicles.
• Previous experience with solar power solutions is an added advantage.
• Strong communication and presentation skills.
• Ability to work independently, solve technical problems, and make sound decisions.
• Willingness to travel for site inspections, installations, and client meetings.