DevOps Support Officer at Appzone Limited

Job Description

• Coordinate relevant functional teams to carry out preventive maintenance activities including deployment, database management, data scripting, infrastructure monitoring and management amongst others.
• Monitor service disruption events and critical thresholds of application services and infrastructure resource metrics
• Participate in the analysis and resolution of issues activities including case logging, problem analysis & resolution, case assignment & tracking, incident notification & reporting, and SLA compliance tracking.
• Provision of support to troubleshoot and resolve all non-code-related technical problems including database, operating system, web-server, integration, networking, and hardware issues, amongst others.
• Provide support for preventive operational activities including routing system resets, disk space management, analysis of recurring service degradation trends, and resolution of recurring service degradation issues
• Coordinate relevant functional teams to implement changes to deployments, configurations, servers, and network connections in line with the change management process
• Provide support to application developers and relevant stakeholders in the planning, execution, and automation of deployment activities.
• Provision of a reliable interface between application support and relevant functional teams during implementation, maintenance, and support engagements by giving regular and timely work progress updates.
• Coordinate, monitor, and provide status updates for day to day operational concerns to customers and stakeholders
• Contribute to the documentation and adherence to technical policies and procedures
• Provide training to internal stakeholders with relevant tools and technical documentation.
• Communicate effectively well with internal/external parties.

Requirements

• Bachelor's Degree qualification.
• 3 - 5 years Experience.