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AppZone is a response to the growing need in emerging markets for financial services accessibility to the masses. The company was formed with a genuine belief in Africa’s latent ability to support the home grown production and delivery of world class IT Software for the enhancement of key sectors of the budding economy.
AppZone started off primarily ...
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Coordinate relevant functional teams to carry out preventive maintenance activities including deployment, database management, data scripting, infrastructure monitoring and management amongst others.
Monitor service disruption events and critical thresholds of application services and infrastructure resource metrics
Participate in the analysis and resolution of issues activities including case logging, problem analysis & resolution, case assignment & tracking, incident notification & reporting, and SLA compliance tracking.
Provision of support to troubleshoot and resolve all non-code-related technical problems including database, operating system, web-server, integration, networking, and hardware issues, amongst others.
Provide support for preventive operational activities including routing system resets, disk space management, analysis of recurring service degradation trends, and resolution of recurring service degradation issues
Coordinate relevant functional teams to implement changes to deployments, configurations, servers, and network connections in line with the change management process
Provide support to application developers and relevant stakeholders in the planning, execution, and automation of deployment activities.
Provision of a reliable interface between application support and relevant functional teams during implementation, maintenance, and support engagements by giving regular and timely work progress updates.
Coordinate, monitor, and provide status updates for day to day operational concerns to customers and stakeholders
Contribute to the documentation and adherence to technical policies and procedures
Provide training to internal stakeholders with relevant tools and technical documentation.
Communicate effectively well with internal/external parties.