Desk Head, Subsidiaries Channels Support Digital/Online Banking at First Bank

DUTIES & RESPONSIBILITIES

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (First Mobile, First Online Banking, VIACARD, FirstCollect, FirstConsole, Remita STP, FirstDirect) to maintain and support operations and ensure compliance to relevant standards.
• Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure.
• Perform configurations, problems, incidents, IT service continuity and supply.
• Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services.
• Assist effort to develop and configure channels infrastructure from conceptualization to stabilization and to enhancements.
• Test, debug, document and analyze performance of channels applications and infrastructure components.
• Provide high end support to all environments (production, test, QA, development etc.), channels infrastructure implementation and patch management.
• Conduct planning and monitoring of event, fault and performance management.
• Fulfil service requests and perform routine maintenance and support activities within SLA.
• Provide leadership and technical guidance to Channels systems .
• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix.
• Provide innovative and relevant experience to problems, developments and integrations in the Channels eco-system.
• Knowledge and expertise in modern IT technologies and domains to support and advance the Channels Systems.
• Prepare and design reports on Systems availability and performance.

JOB REQUIREMENTS

Education:

• Minimum of a first degree or its equivalent in a IT related discipline.
• Masters or a recognised professional certification will be an added advantage

Experience:

• 4+ years of experience in channels system support/administration