Deputy General Manager (DGM) – E-Commerce at GIG Logistics

• The Deputy General Manager (DGM) – E-Commerce is responsible for driving the growth, strategy, and operational efficiency of the company’s e-commerce logistics services. The role focuses on developing partnerships with online merchants, improving last-mile delivery solutions, optimising fulfilment processes, and ensuring seamless logistics support for e-commerce businesses. 

Key Responsibilities:

E-Commerce Business Strategy

• Develop and implement strategies to grow the company’s e-commerce logistics services.
• Identify market opportunities and trends within the e-commerce and digital retail ecosystem.
• Drive initiatives that increase parcel volume, merchant partnerships, and revenue growth.

Merchant Acquisition & Partnerships

• Lead the acquisition and onboarding of e-commerce merchants and corporate clients.
• Build and maintain strategic relationships with online retailers, marketplaces, and digital businesses.
• Negotiate service agreements and commercial terms with key partners.

Operational Coordination

• Work closely with logistics operations teams to ensure efficient fulfilment, sorting, and last-mile delivery.
• Improve service levels, delivery timelines, and parcel handling processes for e-commerce shipments.
• Coordinate with warehouse and hub teams to support order fulfilment and inventory movement.

Technology & Platform Integration

• Collaborate with the technology team to enhance digital tools supporting e-commerce logistics.
• Support API integrations with e-commerce platforms and merchants.
• Ensure smooth usage of shipment tracking, order management, and merchant portals.

Customer Experience

• Ensure high service standards for e-commerce merchants and their customers.
• Monitor customer feedback, resolve delivery-related issues, and implement service improvement initiatives.

Performance Management

• Track and analyse e-commerce shipment volumes, revenue performance, and operational efficiency.
• Prepare performance reports and strategic insights for executive management.

Team Leadership

• Provide leadership and direction to the e-commerce team, including sales, merchant support, and operations liaisons.
• Set departmental targets and monitor team performance.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Marketing, or a related field.
• MBA or a relevant professional certification is an added advantage.
• Experience
• Minimum of 8–10 years of experience in e-commerce, logistics, supply chain, or business development.
• At least 3–5 years in a leadership or senior management role.