Demand and Capacity Analyst at GVA Partners

Job Description

• The Demand and Capacity Analyst role is critical to the integrated IT organisation's success
• The Demand and Capacity Analyst is needed to coordinate and manage the forecasting of demand from the business and IT infrastructure, and communicate capacity requirements to the delivery units.

Responsibilities

• Engage cross-functionally to define problem statement, collect data, and build analytical models
• Manage the relationship with business units with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)
• Build performance dashboards and visualizations to highlight trends, and develop business insights
• Proven people management skill set
• Initiate, participate and contribute to any on-going business activity which will create substantial IT demand
• Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders
• Automate data collection, develop and maintain analytical models, and generate reports and dashboards that measure the performance of data centre
• Design, develop and maintain a periodic capacity plan to include monitoring, trending, forecasting and assessing new demand.
• Using predictive tools to help manage the resources required to deliver IT services for changing business demand.
• Prepare and establish a process for on-going capacity management.
• Participate in customer service initiatives and project roll outs to cater for growing business needs
• Define Process Policies, Standards, and Conceptual Models
• Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies and on-going project portfolio.
• Define Measurements, Controls and KPI's to ensure proper capacity management
• Identifying and implementing changes to the process
• Ensuring the standards and procedures are being followed by Technology Capacity Analysts.

Job Requirements

• First Degree in Computer Science or an IT related field
• Experienced with banking infrastructure
• 3 - 4 years of experience in IT Infrastructure Management
• Thorough knowledge of ITIL process and framework (MUST)
• Exposure to various domains of IT Infrastructure, such as Network, Windows / UNIX, Database, etc.
• Awareness of the current technologies and tools for IT management, availability and capacity management
• Experience leveraging Excel to drive data-driven insights for the business and IT Infrastructure
• Experience using data driven models for the purposes of developing forecasts and strategic plans
• Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment
• Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability
• Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
• Proficient in Microsoft Excel and comfortable in dealing with large amounts of data
• Has analytical and structured work method
• High sense of responsibility, able to work independently and proactively
• Experiences in IT operations on enterprise level
• Familiarity with Data warehousing.