Delivery Manager - Process Automation at Schneider Electric Nigeria

About the job

• We are seeking a dynamic and experienced Delivery Manager - Process Automation to lead and manage a high-performing customer project and service execution team.
• This role is responsible for overseeing the successful delivery of automation projects across various geographical scopes (local, national & regional). The ideal candidate will ensure operational excellence, customer satisfaction, and profitability during the execution phase, while dedicating over 50% of their time to strategic and managerial responsibilities.

What will you do?

Team Leadership & Management

• Lead, mentor, and develop a cross-functional team of project managers, engineers, and service professionals.
• Foster a high-performance culture focused on accountability, innovation, and continuous improvement.
• Allocate resources effectively across multiple projects and regions.

Project & Service Delivery

• Oversee the end-to-end execution of customer projects and services in the process automation domain.
• Ensure projects are delivered on time, within scope, and within budget.
• Monitor and manage project risks, issues, and dependencies.

Customer Engagement

• Serve as the primary escalation point for customer concerns during the execution phase.
• Build and maintain strong relationships with key stakeholders to ensure customer satisfaction and retention.
• Translate customer needs into actionable project plans and deliverables.

Performance & Profitability

• Drive operational efficiency and profitability across all delivery engagements.
• Track and report on key performance indicators (KPIs), including financial performance, delivery timelines, and quality metrics.
• Implement best practices and standard operating procedures to optimize delivery outcomes.

Strategic Contribution

• Collaborate with senior leadership to align delivery strategies with business goals.
• Contribute to the development of new service offerings and continuous improvement initiatives.
• Stay abreast of industry trends, emerging technologies, and competitive landscape.

What skills and capabilities will make you successful?

• PMP, PRINCE2, or similar project management certification.
• Experience with automation platforms.
• Familiarity with ITIL or service management frameworks.
• Experience working in multicultural environments.

What's in it for you?

• Career Development- Access to tailored learning programs, mentorship opportunities, and a clear path for progression within a global organization.
• Continuous Learning - Upskill through hands-on experience, internal training platforms, and exposure to cutting-edge tools and technologies.
• Global Exposure - Collaborate with diverse teams across regions, gaining insights into international best practices and expanding your professional network.
• Meaningful Work - Be part of projects that make a real impact — from shaping talent strategies to enhancing employee experiences.
• Supportive Culture - Work in an environment that values respect, inclusion, and collaboration, where your voice is heard and your contributions are celebrated.
• Perks & Benefits - Competitive compensation, flexible working arrangements, wellness programs, and more — because your well-being matters.

Who will you report to?

• Reports to Delivery Leader - Process Automation
• Internal stakeholders: Project Managers, Solution Architects, and Automation Engineers; Sales and Pre-Sales Teams; Finance, Procurement, and Legal Departments; Regional and Global Delivery Teams.
• External: Key customer stakeholders and Third-party vendors and technology partners.

What qualifications will make you successful for this role?

• Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or a related field.
• 8+ years of experience in project delivery or service management, with at least 3 years in a leadership role.
• Proven experience in process automation, digital transformation, or industrial automation.
• Strong understanding of project management methodologies (Agile, Waterfall, etc.).
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage complex, multi-region projects with cross-functional teams.