Delivery Assurance Manager at Omnibiz Africa

• This role is responsible for the efficient coordination, organization, and management of personnel and processes.
• The Delivery Assurance Manager will oversee daily warehouse and logistics operations within the assigned regions.
• You will build and maintain relationships between all 3PL & distributor partners to deliver all operational, cost, & functional goals.

Responsibilities:

• Monitor and evaluate the performance of the operations staff for the region.
• Responsible for managing all distribution hub revenue and fully responsible for end-to-end management.
• Oversee and ensure all deliveries to and from all locations are properly prepared & packaged for delivery.
• Responsible for overseeing general logistics and the management of fleet; ensuring the efficient allocation of vehicles.
• Strategically plan and manage logistics and fulfillment operations.
• Set up and manage all 3PL partner relationships for the region.
• Optimize and manage operations to meet operational working capital cycle targets.
• Manage the location on the day and resolve practical or people-related problems as they arise.
• Provide Insight and business strategy operational growth within your region.
• Prepare accurate reports for Senior Management.
• Ensure daily reporting, weekly, quarterly, and operational KPIs are maintained.
• Ensure continuous operational improvement adapting the Lean methodology.
• Make process improvements to the existing processes.
• Coordinate with systems and IT teams to make use of technology to improve processes.

Qualifications:

• Bachelor's degree in business administration, project management, engineering, or a related field.
• Excellent communication skills, both written and verbal, with the ability to convey complex technical information clearly and understandably.
• Demonstrated leadership skills, with the ability to guide and motivate project teams, resolve conflicts, and foster a collaborative work environment.
• Analytical and problem-solving skills, with the ability to think critically and make informed decisions in high-pressure situations.
• Customer-focused mindset, with a commitment to delivering value to clients and exceeding their expectations.