Debt Recovery Analyst at Mwanga

Position Level: Entry - Level / Internships

Job Description

• We are seeking to recruit smart, agile and performance-driven people to join our family of superstars for Tele-Collection in Nigeria.

Responsibilities

• Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers.
• Able to hit set target by collecting overdue loans in an ethical and customer-centric manner.
• Follows-up on delinquent accounts, updates and maintains accurate records.
• Performs other assigned duties necessary to support the portfolio weekly.
• Self-driven to consistently hit and surpass weekly/monthly targets individually and as a team.
• Able to give accurate report on customers reached out to weekly.
• Thoroughly understands the assigned product and is persuasive enough to convince customers to pay amounts due using available repayment methods.

Requirements

• Minimum Qualification: OND / HND / B.Sc
• 1 to 2 years experience in Tele-Collections services is an added advantage.
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Possesses a value to perform any task in the most ethical way.
• Agile, Teachable and willing to learn.
• Knowledge and use of basic Microsoft Office Tools: Word, Excel and PowerPoint.
• Ability to prioritize and manage multiple responsibilities.
• Ability to collaborate with a team in a fast-paced environment.
• Possesses a moderate understanding of general aspects of the job.
• Attention to detail and strong goal orientation.
• Active Listening skills.
• Persuasiveness and sales/marketing skills will be great to have.

Remuneration

• Base Pay
• Variable Pay & Incentives (based on target).
• HMO and Pension.
• Lunch