Debt Recovery Agent at Mwanga

Location: Ikeja, Lagos
Position Level: Agent 1

Responsibilities

• Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers.
• Able to hit set target by collecting overdue loans and acts as the liaison between creditors and customers.
• Follows-up on delinquent accounts, updates and maintains accurate records.
• Performs other assigned duties necessary to support the portfolio weekly.
• Self-driven to consistently hit and surpass weekly/monthly targets individually and as a team.
• Able to give accurate report on customers reached out to weekly.
• Thoroughly understands the assigned product and is persuasive enough to convince customers to pay amounts due using available repayment methods.

Requirements

• Minimum Qualification: OND / HND / B.Sc
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language
• Agile, Teachable/Willing to learn
• Knowledge and use of basic Microsoft Office Tools: Word, Excel and PowerPoint
• Ability to prioritize and manage multiple responsibilities
• Ability to collaborate with a team in a fast-paced environment.
• Possesses a moderate understanding of general aspects of the job.
• Attention to detail and strong goal orientation
• Active Listening skills
• Persuasiveness and sales/marketing skills.