Debt Collections Manager at ConSol Limited

Location: Oshodi, Lagos

Job Objective/ Purpose

• Overseeing and managing all the Debt Collections business of ConSol Limited.

Job Responsibilities

• Ensuring & Monitoring repayments from a portfolio of Debtors.
• Define and manage the debt collections business processes.
• Collecting and summarizing data for a complete and detailed financial / data recovery report for Management and Clients use.
• Definition and performance management of Target KPAs / KPIs.
• Monitoring the volume, quantum and quality of outbound calls made by the DCAs.
• Developing strategies for the resolution and the collection of bad debt.
• Developing and implementing strategies to improve overall collections significantly.

Job Requirements

Education Qualification:

• Minimum of a Bachelor's Degree or a Higher National Diploma (HND) from a recognized institution of higher learning.

Professional Qualification:

• Financial / Debt recovery Management or equivalent.

Experience:

• Minimum of 5 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.