Debit Mandate Officer at Koolboks

Job Summary:

• We are looking for a proactive Debit Mandate Officer to manage the enrollment and monitoring of customers on direct debit systems.
• This role is key to ensuring smooth and efficient collection of payments via debit mandates by tracking mandate success, addressing failures, and coordinating with banks and payment processors.

Key Responsibilities:

• Ensure all eligible customers are enrolled in the direct debit payment system accurately and promptly.
• Monitor and track the success or failure rates of debit mandate transactions on a regular basis.
• Proactively follow up on failed debit transactions, identify issues, and update mandate instructions as required to resolve failures.
• Liaise and coordinate with banks, payment processors, and other stakeholders to resolve mandate-related issues effectively.
• Maintain detailed and accurate records of mandate enrollments, failures, resolutions, and correspondence.
• Provide regular reports on mandate performance and recommend process improvements to enhance collection efficiency.
• Assist in educating customers and internal teams on direct debit procedures and best practices.

Qualifications & Experience:

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• 1–3 years of experience in payment processing, collections, or operations within financial services.
• Familiarity with direct debit systems and banking/payment processing operations is highly desirable.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to coordinate effectively with external partners such as banks and payment processors.