Data Entry Officer at APM Terminals

WHAT WE OFFER:

At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!

KEY RESPONSIBILITIES:

• Assists in the prompt & efficient resolution of customer complaints and concerns
• Provides updated & appropriate information on issues to customers verbally & in writing
• Responsible for collecting details, maintaining a log book of complaints and services provided to alleviate customer concerns.
• Making necessary analysis available to management on a regular basis.
• Create and maintain a database of information on customer / consignee complaints.
• Create and maintain a database on information required for and provided to a customer.
• Responsible for accuracy and timeliness of provision of information provided to clients.
• Assist in identifying service opportunities for client marketing.
• Constantly follow up on service trends, customer preferences, assists in the design of customer satisfaction surveys.
• Maintain and update customer database.
• Book for Positioning of containers
• Follow up with yard on status of positioning
• Collect data for unexamined containers and confirm payment for reposioning and reexamination
• Monitor and apply Customs Holds and Release.
• Follow up with customers and shipping line that has Long-standing containers in the yard.
• Sending of long-standing container report to shipping line and terminal.
• Book containers for customs physical examination and scanning.
• Proper documentation of customers letter of authority.
• Any other task as assigned

WHO WE ARE LOOKING FOR:

• Bachelor degree holder from a reputable institution.
• Good computer skills
• Ability to work under pressure, anticipate potential problems
• Effective customer service skills
• Sound knowledge and experience of container terminal industry
• Strong interpersonal, teamwork and communication skills.
• Fluent spoken and written English