Data Centre Sales Manager at Airtel

Job Purpose

• The Purpose of this Job is to Identify, Profile, Prospect and Acquire Data Centre(DC) Customers for Airtel, either as fresh customers or porting customers from competition and a critical requirement for achieving Airtel Business Revenue aspiration from selling DC Collocation & Cloud Services.

Key Responsibilities
Responsible For Developing and Executing The DC Sales Strategy for Airtel Business:

• Develop Overall DC Sales Strategy for Aggressive Acquisition of DC customers across Nigeria
• Develop Solid DC Sales Pipeline for Self and Team Follow Up
• Ensure 70% conversion of prospect to customers
• Secure opportunities to run presentations of Airtel DC collation services to the target audience i.e. corporates and SMEs
• Identify Relevant Collaborations & Events that provide opportunity to showcase DC services to potential customers
• Leverage existing sales channels that currently sell GSM, E1 PRI, Fixed Internet and VAS, for sales of DC collocation services
• Upsell & Cross-sell DC services to existing customer base

Responsible For The Development of Airtel DC Channel Partner Programme:

• Develop Special Channel Partner Programme for DC sales on a mass scale nationwide.
• Recommend Incentive Programmes for Channel Growth
• Develop Channel Expansion Programmes for acquiring Partners with IT sales experience & minimum trading capital nationwide.

Responsible for Gathering Intelligence on Competitor Activities in The DC Sales Space and Proposing Pre-emptive Counter Measures:

• Monitor the activities of competition and develop or recommend counter measures to win competition
• Track and Reporting all DC activities by Competition and special promotional activities that may impact sales

Responsible for The Day-to-Day Management of All DC Related Customer Enquiries and Complaints From Managed Accounts:

• Attend to all daily DC related customer enquiries and complaints, especially from managed account.
• Liaise with Support teams to ensure prompt and adequate resolution of all DC customers’ complaints

Responsible For Tracking Daily, Weekly & Monthly Reports on all KPIs i.e.:

• Submit Daily, Weekly and Monthly Sales Reports
• Track Daily Performance at all levels i.e. individual, and group performances
• Focus all individual and team activities on ensuring that DC sales KPIs are met and on track on daily basis

Collections & Debt Management:

• Encourage customers pay their bills timely.
• Reduce debt portfolio and account churn.
• Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly.

Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:

• A University Degree.

Work Experience:
Must have:

• 5 years minimum preferably in Telecoms
• 3 years’ experience in managing Key Accounts.

Skills and Competencies:

• Time Management, Product Knowledge, Technology Savvy, Negotiation Skills
• Experience in Enterprise Technology Sales (DC Sales will be an added advantage).