Data Center SME at Ericsson

About this Opportunity

• We are looking for a Data Center SME to join our Infrastructure Operations team in Lagos.
• In this role, you will work on-site in the data center environment to resolve incidents, install and commission hardware, perform structured cabling tasks, and ensure smooth daily operations.
• This opportunity is ideal for a hands-on engineer with strong technical skills, a detail-oriented mindset, and the ability to work independently in fast-paced operational environments.
• You will collaborate with a small, experienced team across Nigeria and the Middle East and support additional infrastructure projects within the region.

Responsibilities
What you will do:

• Resolve incidents and service requests directly on-site in the data center
• Troubleshoot hardware, link, and connectivity issues
• Install and commission compute and network racks
• Perform fiber and copper cable laying, termination, labeling, and dressing
• Conduct site audits and prepare accurate operational reports
• Perform data center power testing and ensure safe handling procedures
• Execute technical surveys and support floor dimensioning
• Manage on-site spare parts, asset tracking, and inventory reporting
• Update work logs in ticketing tools and meet agreed SLAs
• Escalate abnormal or critical situations to the central project team
• Collaborate with customers, vendors, and internal teams to resolve issues
• Provide remote support to other engineers when needed
• Support additional data center–related projects within the region 

Requirements
What you bring:

• Proven hands-on experience with fiber and copper cable laying, termination, labeling, and dressing
• Strong troubleshooting skills for hardware, links, and connectivity issues
• Practical knowledge of data center power testing and safe power handling
• Experience with spare-parts and inventory management, including accurate reporting
• Ability to accurately follow Method of Procedure (MOP) instructions
• Minimum 3 years of experience in Data Center operations
• Minimum 5 years of experience in telecom or IT infrastructure
• Good understanding of IP networking fundamentals
• Clear and professional communication skills
• Strong attention to detail and precise reporting abilities
• Ability to work confidently and independently with minimal supervision
• Customer-oriented mindset and professional behavior
• Team spirit and reliability.