Data Analyst at Lily Hospitals Limited

Job Description

• The ideal candidate will have proven experience in helping brands build and maintain the customer loyalty that underpins long-term revenue and profitability. You must have excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to employees.

Key Result Areas (KRA)

• Interpreting customer data to exceed customer expectation and achieve revenue growth and profitability.
• Analyzing results and trends using data science and statistical techniques.
• Managing and designing the reporting environment, including data sources, security, and metadata.
• Implementing data results to achieve increased positive customer experience
• Collecting data using software systems and other strategies that optimize statistical efficiency and quality
• Informing different teams within the hospital of all new information and trends related to customer experience.
• Supporting initiatives for data integrity and normalization.
• Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to Lily Hospitals’ policies.
• Acquiring data from primary or secondary data sources and maintaining databases
• Developing and presenting a periodic report of customer data analysis

The Person

• A Bachelor’s (B.Sc / HND) Degree in a relevant field of study
• Practical experience using CRM software such as HubSpot is required.
• Knowledge of legislation pertaining to consumer protection.
• A background in data science, statistics or related fields is an advantage
• Proven experience in building and maintaining customer insights
• Sound judgement and excellent problem-solving skills
• Superb written, and verbal communication skills.
• Well-developed arbitration skills with the ability to remain impartial.
• The ability to respond appropriately under pressure.
• Alignment with Lily Hospitals’ values.