Customer Supply Manager at Diageo

Purpose of Role

• Provide seamless end to end customer supply management from forecasting to cash with the customer base in Nigeria enable meeting cluster NSV objectives.
• Influence partners to ensure on time delivery of goods and compliant documentation.
• Work with multiple supply sites and order handling for the delivery of Ethiopia, Djibouti and Central Africa orders.
• Ensure onboarding West and Central Supply standard process and leading customer service experience and sustainable operations in the region.
• Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.
• Collaborate across West and Central Africa to deliver continuous improvement across Supply as a benefit function

Top Accountabilities

• End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
• Ensure appropriate SOPs developed and vital collaborators and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
• Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
• Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa

Qualifications, Experience, And Leadership

• Min 5 years’ experience working in international logistics and customer service
• Expert in import processes in Nigeria
• Educated to BA/ BSC level minimum
• Fluent in English
• Proven track record in implementing Change Management, including focus on people and process improvement
• Experience of the S&OP cycle
• Proven track record to influence partners to deliver customer focused results
• Proven ability to analyse detail at pace and provide conclusions and recommendations
• Experience in leading presentations and delivering results
• Culturally aware and able to adapt communication styles where required.