Customer Service / Sales Executive at AA Rescue

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information about products/services and resolve customer issues promptly.
• Build and maintain strong client relationships to encourage repeat business.
• Identify customer needs and recommend suitable products or services.
• Meet and exceed monthly/quarterly sales targets.
• Prepare and deliver sales presentations or product demonstrations.
• Maintain records of customer interactions, transactions, and feedback.
• Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery.
• Monitor market trends and competitor activities to identify new opportunities.

Qualifications & Skills

• Bachelor’s Degree in Business Administration, Marketing, or related field (preferred).
• Proven experience in customer service and/or sales (minimum 2–3 years).
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM software and MS Office Suite.
• Positive attitude, resilience, and problem-solving mindset.