Customer Service Representative (Healthcare) at Prestigious Consulting Group

Job Summary

• We are seeking a compassionate and detail-oriented Customer Service Representative with experience in the healthcare sector to serve as the primary point of contact for patients, clients, and healthcare partners.
• The ideal candidate will provide accurate information, resolve inquiries efficiently, and ensure a positive patient experience while maintaining confidentiality and compliance with healthcare regulations.

Key Responsibilities

• Schedule, confirm, and reschedule patient appointments using healthcare/HMO software.
• Liaise with clinical staff, billing teams, and insurance providers to resolve patient issues.

Required Qualifications

• Interested candidates should possess a Bachelor’s Degree 
• Experience using healthcare management systems or HMO software
• Strong verbal and written communication skills
• Ability to handle sensitive information with discretion
• Excellent problem-solving and conflict-resolution skills
• Proficiency in Microsoft Office and customer service tools.