Customer Service Engineer, In-Vitro Diagnostics at Mindray

About the job
Responsibilities:

• Provides technical support（IVD Lab equipment）to local agents;
• Service management and improvement (training ,spare parts, trouble shoot)to local agents;
• Execute headquarter's service requirement and establish local suitable service strategy;
• Customer satisfaction guarantee and improvement , dynamic competition investigation;
• Organize adding-value service to local market, increase service image & deputy;
• Achieve service revenue target and service contract sign.

Requirements:

• Bachelor's Degree is mandatory, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
• More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on) related background will be preferred; the Quality Control experience will be preferred as well;
• Strong coaching and leadership skills, ability to motivate internal employees and outside partners;
• Good communication skills and customer service awareness, high responsibility, teamwork spirit;
• Accept frequently international business trip.