Customer Service Coordinator at Ascentech Services Limited

Key Accountabilities

• To respond quickly and efficiently to all incoming sales enquiries via telephone or email.
• To follow-up on all queries and preparing customer quotes and orders
• Liaising with FWD Agents and Shipping companies re: loadings, inspections, ETD, ETA
• Finalising shipping and clearing documents with all stakeholders
• To record the progress of all enquiries and translate into a weekly report, including source of business trends and other relevant reports as directed by the Manager.
• Update of tracking system to ensure efficient tracking of shipments or orders
• Liaise with Finance team on customer service-related activities such as Accounts Receivables, Customer Claims, etc
• Secure inspections and submit documentation for the issuance of COC, COA, COO, EUR1, EX1
• Working closely with the Technical Specialist Co-ordinator on Processing of BOQ’s and quotations
• Ensure that Business Developers are notified of any quotations processed in their respective regions
• Processing of customer orders
• Booking of Containers for Exports
• Submitting Costing for cross trade invoicing
• To liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager
• Minimize and avoid Extra fees/costs by confirmation customer details
• Work at optimum to avoid payment of extra fees and penalties coming from non-adherence of destination

Qualifications Required

• Degree in relevant field, Supply Chain, Logistics and other relevant certification

Specific work experience, knowledge and skills required to fulfill the role:

• 3 years experience in a co-ordinator/administrator role in an internal sales environment.
• Experience in Exports, Logistics and Supply Chain management
• Fluent in French and English
• Customer Service experience is essential
• Working knowledge of an ERP system (SAP) will be an advantage.
• A good understanding of import and exports transportation principles (INCOTERMS)
• Knowledge of MS Office
• Strong numeracy skills
• Attention to detail
• Good team working skills
• Ability to identify and resolve problems and put forward recommendations
• Adherence and awareness of internal controls
• Ability to write and communicate business trends and recommendations in a structured professional manner
• Good planning and organisational skills to ensure workloads are managed effectively