Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo...
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The Business intelligence Analyst will report to the Head of Customer Service with the primary responsibilities of developing and managing business intelligence solutions for the customer service unit.
Responsible for handling capacity and budgeting to ensure efficient, cost effective and reliable contact center systems
Responsible for data analysis across multiple systems
Providing reports through office applications to improve business processes
Analyzing business requirements and processes and recommending them to the management and executives for implementation
Identifying the development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability
Extending knowledge of Business Intelligence to provide ongoing refinement of processes to improve operations
Oversee productivity by assessing, analyzing, and reporting at an individual, team, and departmental level by working closely with Team Leads to understand the best way to utilize agents
Business intelligence Analyst will execute budget forecasts, development and implementation of staffing and metric models
Develops standard reporting processes, dashboards and presentations for easy visibility.
We Offer
A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African ecommerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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