Customer Service / Administrative Officer at Pullus Africa Solutions Ltd

Job Description

• As the Customer Service / Administrative Officer at Pullus Africa, your primary responsibility will be to treat our customers and stakeholders as the royalty they are, leaving them with a lasting positive impression. Furthermore, you are to ensure that the office runs as smoothly as possible.

Responsibilities

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Manage and train resources to ensure quality and consistency of service to customers.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Assist sales team in business acquisitions, planning, retention, and management.
• Maintain complete and accurate customer correspondence data.
• Assist in making major business decisions.
• Develop and update client-related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem-solving methodologies to resolve customer issues.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing our competition and strategizing accordingly.
• Overseeing daily office operations, including managing schedules, appointments, and deadlines.
• Handling communication, both internal and external, through emails, phone calls, and in-person interactions.
• Maintaining and organizing records, documents, and files in an efficient and accessible manner.
• Inputting and updating information into databases or spreadsheets.
• Arranging and coordinating meetings, conferences, and events, including scheduling, logistics, and preparation of materials.
• Making travel arrangements for staff members, including booking flights, accommodations, and transportation.
• Managing office supplies, ordering new stock, and ensuring adequate availability of necessary resources.
• Establishing and maintaining efficient filing systems for easy retrieval of documents.
• Assisting with HR-related tasks such as onboarding, maintaining employee records, and coordinating training sessions.
• Handling routine issues and resolving administrative problems as they arise.
• Coordinating IT support, managing office equipment, and ensuring the functionality of technology resources.

Requirements

• Bachelor's Degree in related field
• Minimum of 2 years of in Customer service and Administration
• Proven experience in a communications role, preferably in a corporate or organizational setting.
• Proficiency in digital communication tools and social media platforms.
• Outstanding written and oral communications skills
• Crisis management experience is a plus.
• Knowledge in social media strategies and best industry practices
• Creative, innovative, and detail-oriented
• Graphic design skills a plus
• Excellent work ethic
• Bi-lingual ability is an added advantage.
• Resides in Kaduna