Customer Satisfaction Representative at DSL Pharma

Job Purpose

• The Customer Satisfaction Representative will be responsible for ensuring the highest level of customer satisfaction through effective communication, sales expertise, and exemplary service delivery.
• The primary focus of this role will be on promoting and selling DSL products while addressing customer inquiries, resolving concerns, and fostering positive relationships

Roles and Responsibilities

• Promote and sell DSL's range of medications and vaccines to veterinarians, poultry farmers, and agricultural businesses within the designated territory.
• Build and maintain strong relationships with existing customers while actively seeking out new business opportunities.
• Provide product information, demonstrations, and technical support to customers to ensure proper usage and maximize product efficacy.
• Develop and implement sales strategies to achieve or exceed sales targets and objectives.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Prepare and submit accurate sales reports, forecasts, and other administrative tasks in a timely manner.
• Collaborate with the marketing team to develop promotional materials and campaigns to support sales efforts.
• Serve as the primary point of contact for customers regarding inquiries, orders, product information, and support related to DSL's poultry drugs and vaccines.
• Build and maintain strong relationships with customers through proactive communication and timely response to their queries and concerns.
• Provide product education and training to customers to ensure proper usage, handling, and storage of poultry drugs and vaccines.
• Coordinate with the logistics and operations team to ensure accurate and timely delivery of orders to customers.
• Address customer complaints and resolve issues promptly and effectively, escalating complex issues to the appropriate departments when necessary.
• Conduct regular follow-ups with customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Assist in the development and implementation of customer satisfaction initiatives and strategies to enhance the overall customer experience.
• Maintain accurate records of customer interactions, transactions, and feedback.

Qualifications

• Bachelor's Degree in Veterinary Medicine, Animal Science, Agriculture, Business Administration, or a related field.
• Minimum of 1 year of experience in sales, preferably in the pharmaceutical or agricultural industry, post NYSC.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to effectively manage customer relationships and resolve issues in a professional and diplomatic manner.
• Knowledge of poultry farming practices, veterinary medicine, and pharmaceutical products is preferred.

Required Skills and Competencies:

• Customer Service Excellence
• Product Knowledge
• Communication Skills
• Problem-Solving Abilities
• Relationship Building
• Organizational Skills
• Technical Proficiency
• Adaptability and Flexibility
• Teamwork and Collaboration
• Industry Knowledge

Expected Behavioral Competencies:

• Customer Focus
• Adaptability
• Problem-Solving Orientation
• Communication Effectiveness
• Team Collaboration
• Initiative and Proactivity
• Resilience
• Ethical Conduct
• Time Management
• Continuous Learning
• Image/brand representation of the company.