Customer Retention Manager at FairMoney

Our ideal candidate is someone who has a strong background in customer retention and engagement, understands customer behavior, and has a deep knowledge of the financial industry. This is an exciting opportunity to work for a fast-growing company that is changing the industry and has an ambitious growth plan. If you are looking to make a significant impact while working in a dynamic and fun environment, this is the role for you!

Responsibilities

• Develop customer retention strategies and programs across all markets where FairMoney operates to increase engagement and loyalty amongst our customers
• Analyze customer behavior and data to identify trends and build relevant retention strategies
• Develop and implement effective communication plans to engage and interact with customers through various channels, including email, SMS, in-app notifications, social media, etc.
• Build and maintain close relationships with internal stakeholders and cross-functional teams to achieve common objectives and meet customer retention goals
• Leverage marketing automation platforms and customer database to maximize customer retention and engagement
• Collaborate with product teams to improve customer experience and identify opportunities to solve customer pain points and improve brand loyalty
• Participate in customer research and feedback activities to gather insights and identify opportunities to improve retention efforts

Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field
• 5+ years of experience in customer retention and engagement, and/or loyalty programs
• Experience working in the financial services industry is a plus
• Excellent analytical and quantitative skills with a strong understanding of customer data and behavior
• Strong communication skills, both written and verbal, with the ability to build relationships across teams and stakeholders
• Experience with marketing automation tools and CRM platforms
• Proven track record of developing and implementing customer engagement and retention strategies and tactics
• Ability to work independently, prioritize tasks, and manage multiple projects at once.