Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Apr 19, 2024
    Deadline: May 10, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    County Finance Ltd provides a lending opportunity to help businesses and individuals access quick finances for their needs and investors to get better returns.
    Read more about this company


    Customer Relationship Officer

    Primary Goal

    • To cultivate and maintain strong, lasting relationships with clients to drive customer satisfaction, increase customer loyalty, enhance brand reputation, maximize customer lifetime value, reduce customer churn, and drive business growth.


    • Building and maintaining relationships with clients through regular communication, meetings, and follow-up interactions to understand their needs and preferences.
    • Assisting clients with inquiries, requests, or issues related to products or services, providing accurate information and guidance to ensure satisfaction.
    • Facilitating the onboarding process for new clients.
    • Implementing strategies to retain existing clients, such as personalized follow-ups, proactive outreach to address potential issues or concerns
    • Identifying opportunities to cross-sell or up-sell additional products or services to existing clients based on their needs and interests.
    • Gathering feedback from clients regarding their experiences, satisfaction levels, and suggestions for improvement as well as relaying this information to relevant departments and management for actions.
    • Addressing client complaints, concerns, or escalations in a timely and effective manner, working to find solutions and prevent occurrence.
    • Maintaining accurate records of client interactions, transactions, and communications on the database for future reference and analysis.
    • Monitoring industry trends, competitor activities, and client feedback to identify opportunities for improvement and innovation in products or services.
    • Collaboration with other departments such as marketing, credit, and operations to ensure a seamless and cohesive client experience.
    • Ensuring compliance with regulatory requirements and company policies in all client interactions and communications.
    • Continuously updating knowledge and skills through training programs, workshops, or self-study to enhance effectiveness in the role.
    • Perform other related duties as assigned by the management.


    • First Degree in any relevant course of study with a minimum qualification of second class lower.
    • A minimum of one year experience as a CRO within the financial service industry is essential.
    • Ideal candidate must be residing in Lagos and based within the Ogba-Ikeja axis or its environs.

    Behavioral Expectation:

    • Excellent communication and networking skills.
    • Empathy and patience.
    • Problem-solving abilities.
    • Product knowledge.
    • Professionalism.
    • Attention to detail.
    • Adaptability.
    • Follow-up-and-follow-through.
    • Team collaboration.
    • Continuous learning.

    Method of Application

    Interested and qualified candidates should send their resumes and cover letters to: using the Job Title as the subject of the mail.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at County Finance Limited Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail