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  • Posted: May 25, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Apex network is a financial servicing firm, where anyone anywhere can easily and securely transact bitcoin , which is the future of Money and a catalyst for creating an open financial system in Africa and the world generally.
    Read more about this company


    Customer Relation and Transaction Officer

    Job Summary:

    • As a Customer Relation and Transaction Officer, you will be responsible for ensuring excellent customer service and smooth transaction processes.
    • You will work closely with the company's customers, providing them with guidance and support throughout the entire transaction process.
    • You will also be responsible for addressing customer complaints and inquiries in a timely and professional manner, and ensuring customer satisfaction.

    Key Responsibilities:

    • Build and maintain positive relationships with customers by providing excellent customer service and support throughout the transaction process.
    • Provide guidance to customers regarding the company's products and services.
    • Address customer complaints and inquiries in a timely and professional manner.
    • Ensure customer satisfaction by resolving issues and providing solutions to their problems.
    • Process transactions accurately and efficiently, and ensure that all necessary documentation is completed.
    • Follow up on transactions to ensure that they are completed successfully.
    • Ensure outstanding customer satisfaction by maintaining strong working relationships.
    • Prevent the escalation of customer issues by collecting and analysing information provided before and after interacting with the customer.
    • Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
    • Carrying out client satisfaction surveys and reviews.
    • Liaising with internal departments to ensure client needs are fulfilled effectively.
    • Letting customers know about other products the company offers.
    • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
    • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
    • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
    • Check customer’s balance and verify customer’s signatures


    • A minimum of a B.Sc. / HND / BA degree.
    • At least 1-3 years of experience in customer service, sales, or a related field.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving skills.
    • Ability to work under pressure and meet deadlines.
    • Proficiency in Microsoft Office and other relevant software.
    • Attention to detail and accuracy.
    • Ability to work independently and as part of a team.
    • Other higher/ relevant qualification(s) will be an advantage.
    • Experienced in transaction monitoring and drafting of suspicious transaction reports.
    • Maintain a positive attitude focused on customer satisfaction.
    • Solid organizational skills, multitasking and time-management.
    • This is an entry level role.

    Method of Application

    Interested and qualified? Go to Apex Network Limited on to apply

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