Customer Experience Officer at Online Foodstuff Store Limited

Job Summary

• We are seeking a customer-focused and proactive Customer Experience / Customer Care Officer to join our team.
• The ideal candidate will be responsible for managing customer interactions, resolving inquiries efficiently, and ensuring a seamless and positive customer experience across all touchpoints.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve complaints and provide appropriate solutions and alternatives.
• Maintain accurate records of customer interactions and feedback.
• Follow up on customer issues to ensure resolution and satisfaction.
• Collaborate with internal teams to improve service delivery and customer experience.
• Identify recurring customer issues and escalate where necessary.

Requirements

• Minimum of OND / HND / B.Sc. Degree in any related field.
• Previous experience in customer service or customer experience role is an advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced environment.
• Basic computer proficiency.