Customer Experience Officer at Eniko Business Consult EBC

Job Summary

Enikó Business Consults Ltd. is a growing business consulting and compliance firm. We are looking for a smart, proactive Customer Experience Officer to handle client inquiries, guide customers through our services, and ensure a smooth, professional client experience from first contact to service delivery.

Key Responsibilities

• Respond to client inquiries via WhatsApp, phone, email, and social media
• Explain our services clearly and guide clients through onboarding
• Manage follow-ups, complaints, and service updates professionally
• Maintain accurate client records and communication logs
• Work with internal teams to ensure timely service delivery
• Follow up with clients to ensure satisfaction and retention

Requirements

• HND/BSc in a related field
• Experience in customer service or client-facing roles
• Excellent communication and people skills
• Strong problem-solving ability and attention to detail
• Comfortable using Microsoft Office, CRM tools, and WhatsApp Business