Customer Experience Manager at Industrial and General Insurance Plc

Role Description

• This is a full-time Hybrid role for a Customer Experience Manager located in Lagos Island.
• The Customer Experience Manager will be responsible for ensuring customer satisfaction, customer retention, analyzing customer feedback, improving customer experience processes, and enhancing communication strategies to optimize customer service operations.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills and Communication skills
• Experience in Customer Experience management
• Ability to analyze data and implement strategic improvements
• Excellent interpersonal and problem-solving skills
• Experience in the insurance industry is a plus
• Must have 7 - 10 years' work experience in same role
• Bachelor's degree in business administration, Marketing, or related field