Custody Operations Processing Specialist at Rand Merchant Bank

Job Description

To liaise directly with clients to ensure the successful processing of end to end settlements and global functions

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Order capture and process updates service issues subscriptions and study material for bursary students
• Follow up on missing editions e.g. updates of JSE handbooks and law reports
• Maintain, renew, and process all newspaper and journal subscriptions and update the routing lists
• When someone in the bank leaves ensure they are deleted from news alerts and that they don't have outstanding library books
• Assist the librarians with queries and ad hoc research
• Order stationery
• Coordinate the annual teambuilding weekend away applicable to the specific market
• Generate reports and ensure clients have access to these reports
• Be proactive in monitoring, identifying and mitigating risk
• Identify and make recommendations for improvement or streamlining of settlement processes
• Continuously Model RMBs values
• Make an effort to stay relevant and up to date with legislation new developments etc.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Maintain a positive attitude and respond openly to feedback
• Manage colleague's expectations and communicate appropriately
• Handle stress in ways that do not negatively impact others
• Flag and debate issues constructively, remaining solution focused
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Demonstrate consistent application of internal rules of internal rules