Credit Operations Officer at Human Capital Partners (HCP)

JOB SUMMARY

The role reports to the Head, Credit Operations and will be responsible for the following:

• Ensure continuous improvement of systems and processes that underpin consumer lending offer, such as underwriting, loan administration, collections, and treasury.
• Ensure consistent application of a credit policy, periodic credit reviews of customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.
• Ensure that the disbursed funds get to the end-borrowers within the time stipulated in the Master Lending Agreement (MLA) and ensure that all conditions subsequent to disbursement are complied with by the PFIs.
• Monitor funds on-lend to MSMEs through PFIs and ensure that the disbursed funds get to the end-borrowers.
• Review reports from PFIs and ensure that loans disbursed to MSMEs are performing.

RESPONSIBILITIES

• Ensure adequate outlining of process flows, definition of operating rules and policies, assigning of operational roles and responsibilities, integration of manual operations with systems and defining performance metrics.
• Ensure adequate management of credit processes and oversees a wide range of operational activities alongside managing customer relationships. These include but are not limited to: performing credit analysis, establishing direct communication channels with applicants and borrowers, issuing loan agreements, applying payments to individual accounts, identifying delinquent accounts, taking direct collections action, issuing monthly statements, addressing customer claims, etc.
• Ensure standardization of the manual authorizations process as it relates to credit.
• Ensure that credit reviews and requests are dealt with scientifically and timeously.
• Identify, draft, develop and implement operational processes, policies, and guidelines as it relates to credit.
• Analyze the performance of existing client’s loans and products.
• Ensure development of credit risk management strategies, maintenance of the credit policy and recommend changes in the credit policy / directory.
• Oversee the acceptance or rejection of credit recommendations and ensure adequate monitoring of credit grants and updates.
• Ensure awareness of best practice methods and trends, conduct prompt investigation of customer credit applications, and make appropriate recommendations when required.
• Prepare monthly reporting on financial performance to the Management / Board of Directors.

REQUIREMENTS

• First degree in Economics, Business Administration, Banking and Finance, Accounting, Finance, or any related discipline.
• Minimum of six (6) years’ experience in a financial institution or development agency of which at least 6 should be at managerial level.
• A professional certificate in ICAN, CIMA, CPA, CIBN or any other related professional certificate.
• Good working knowledge of financial procedures and applications.
• Understanding of banking practice and related policy issues, their implications, and applications.
• Knowledge of credit administration, operations, and management
• Knowledge of risk management.
• Expertise in formulation and implementation of credit policies and regulations.
• Expertise in credit analysis and appraisal.
• Expertise in loans administration or account management
• Excellent organizational and coordination skills.