Credit Officer at Engie Africa

Department: Customer Finance
Reporting line: Head of Customer Finance

Job Purpose / Mission

• Engie Energy Access is looking for dynamic, highly motivated and disciplined Customer Finance Representatives with a passion for entrepreneurship, renewable energy and financial inclusion.
• This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology.
• This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.

Responsibilities, Deliverables and Activities  
Key Responsibilities:  

• Customer engagement - Bounce backs & Repossessions for defined customers
• Customer engagement - Customer surveys based on different parameters

Deliverables and Activities:

• Mobile Money Development - Build Mobile Money Network in defined locations
• Mobile Money Development - Develop and implement migration plan of new and existing customers to Mobile Money payment channels
• Continuous improvement of Customer Finance field processes
• Overall Responsibility for Credit performance in assigned locations

Qualifications

• Degree or Diploma in a relevant field

Required Skills & Experience:

• Knowledge of the service area geographies.
• Skilled in both verbal and written communications.
• Skilled in customer relations, negotiations and problem solving.
• Ability to establish and maintain effective working relationships with internal and external customers
• Demonstrated high levels of maturity
• Team player who is able to work independently
• Demonstrated honesty and integrity.
• Fluency in English and local language(s) in assigned region
• Experience with excel and Powerpoint added advantage
• Community work experience